Our warranty is about you, not us.
It's about taking care of you after the sale. The VIP stands for Very Important Promise to you (our customers) that we will do the following:
Repair or replace your Vortex product for any reason at NO CHARGE to you. It doesn't matter how it happened, whose fault it was, or where you purchased it.
- Unlimited lifetime warranty
- Fully transferable
- No warranty card to fill out
- No receipt needed to hang on to
If you ever have a problem, no matter the cost, we promise to take care of you.
VIP Warranty Procedure
Fill out the
Ship your product in a cardboard shipping carton to the following address:
45 Airpark Place, Unit #5
Once we receive your product we will ship it directly to Vortex USA in Wisconsin where they will evaluate your product and repair or replace it at no charge.
Vortex will ship the product back to our office in Canada and we will promptly return it you you, eliminating any duty or brokerage issues.
Theft or loss of a product is not covered. Tripods and Strikefire scopes have limited warranties. VIP warranty does not cover accessories.
If you have reached this page from the USA, please CLICK HERE to go to the VIP warranty page on the US site for instructions on how to return your product directly to Wisconsin.