Privacy & Cookie Policy
Last updated: August 26, 2026
Vortex Canada is committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect through our website and how we use and protect it.
We may update this policy as our website, services, business practices or legal requirements change.
Information We Collect & How We Use It
We collect personal information that you provide when you place an order, create an account, contact us, submit a dealer application, or otherwise interact with our website. This may include your name, contact information, billing and shipping addresses, account and order information, business information, and other information you choose to provide.
We use this information to process and ship orders, manage customer accounts, respond to inquiries, review dealer applications, maintain business and transaction records, prevent fraud, operate and improve our website, and meet legal requirements.
Our website also automatically collects limited technical information, such as IP address, browser and device information, website activity, and performance data.
We do not sell your personal information.
Sharing Your Information
We may share information with service providers as necessary to operate our business, including providers that support our website, process payments, fulfill and ship orders, maintain business and accounting systems, and provide security or technical services.
Payments are processed through Adobe Payment Services, powered by PayPal. Information necessary to process and secure your transaction may be collected and processed by the payment provider.
Some service providers may process or store personal information outside Canada, where it may be subject to the laws of that jurisdiction. We may also disclose information where required or permitted by law.
Cookies & Website Data
Our website uses cookies and similar technologies for functions such as security, customer sessions and accounts, shopping carts, website features, and technical performance monitoring.
You can control cookies through your browser settings; however, disabling cookies may prevent some features of our online store from functioning properly.
Security & Retention
We use reasonable safeguards to protect personal information from unauthorized access, use, disclosure or loss.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and to meet legal, accounting and business requirements. When it is no longer required, we take reasonable steps to securely delete, destroy or anonymize it.
Your Privacy Rights
You may contact us to request access to or correction of your personal information, request deletion where appropriate, or ask questions about our privacy practices. Some information may need to be retained to meet legal or legitimate business requirements.
Third-Party Websites
Our website may contain links to third-party websites. Vortex Canada is not responsible for their content or privacy practices, and we encourage you to review their privacy policies.
Questions or Privacy Concerns
For questions, concerns or requests regarding your personal information, please contact:
Vortex Canada
45 Airpark Place, Unit 5
Guelph, Ontario N1L 1B2
Canada
Email: info@vortexcanada.net
Phone: 1-866-343-0054
If you are not satisfied with our response to a privacy concern, you may also contact the Office of the Privacy Commissioner of Canada.