Service Matters
No matter your purchase, our goal is to provide you with the best service possible. Vortex optics and apparel covered by the VIP Warranty are repaired or replaced without charge. If the required repair work is not covered under warranty, we will contact you before starting any repairs.
VIP Warranty Procedure
Please print and fill out the Warranty Repair Form PDF
Ship your product in a cardboard shipping carton to the following address:
Vortex Canada
45 Airpark Place, Unit #5
Guelph, ON
N1L 1B2
We ask that you pay for shipping one way to us and we will cover the cost of return shipping to you.
Once we receive your product we will evaluate your product and repair it at no charge. Some items will need to be shipped to Vortex USA for repair, Vortex Canada will cover all costs associated with shipping and brokerage to and from the USA. Should your item not be repairable, a replacement will be sent.
Vortex Canada will promptly ship the repaired item back to you at no charge.
USA or International Customers
If you have reached this page from anywhere other than Canada please go to the service page on the USA website for warranty information.