Web Store Policies

We will process and ship your order within 5 business days.
We ship from within Canada so you will never pay any customs or duties.

OUT OF STOCK ITEMS / BACKORDERS

If you place an order for multiple items and one or more of those items is out of stock, we will ship what we can and the backordered items will follow as soon as possible. Your payment method is processed at the time of shipping. You will not be billed for items that do not ship.

PRICE

All prices are in Canadian dollars and do not include taxes. No duties are applicable as all products ship within Canada.

TAXES

We're based in Ontario. As such, your order (items and shipping) is subject to applicable GST/HST based on the delivery address as follows:

5% GST only for Alberta, British Columbia, Saskatchewan, Manitoba, Quebec, Yukon, Nunavut and Northwest Territories

13% HST for Ontario, New Brunswick and Newfoundland & Labrador

14% HST for Prince Edward Island

15% HST for Nova Scotia

INTERNATIONAL ORDERS

We do not ship to addresses outside of Canada. However, please check out Vortex Optics USA for a list of international dealers that you can order from.

SHIPPING METHOD

Orders are shipped using Canada Post or other expedited couriers. All shipping is traceable. The fee you are charged is for both shipping and handling of your order. We pack every order carefully, using appropriate and, wherever possible, recycled or biodegradable materials. You should receive your order within 3 to 8 business days from the date shipped (remote locations may take longer).

RETURNS

For items purchased through our Vortex Canada website, simply call or email for a return authorization number within 10 days of receipt, then return the item(s) in NEW CONDITION WITH ALL ORIGINAL PACKAGING to us for a refund.

NOTE:Items returned without a return authorization number will NOT be accepted. Items returned that have been used, altered or without original packaging, in damaged packaging or with missing parts will be subject to a restocking fee at our discretion.